This page contains the legal terms and conditions governing the website.

Navigation on the website implies acceptance of all the provisions contained in this document.

All purchases of products made through the website are regulated by these general conditions and other instructions of use contained in the website. All customers are invited to read these general conditions carefully.


These general conditions regulate the sale, including registration, ordering and access to the products offered by Costa Guerreiro, Limitada, with NIPC 502301066, headquartered at Rua Engenheiro Duarte do Amaral, 1075 4800-109 Guimarães  at and apply to all contracts for the purchase and sale of products made between “ERRE Protect” and any user who places orders through the said website.


For the purposes of these general conditions, the following definitions shall apply:

  • “ERRE Protect” – The products marketed by Costa Guerreiro, Lda through the website;
  • “User” – Any natural person, not a merchant, who places an order through the website


The conclusion of contracts for the purchase and sale of products of the brands in ERRE Protect  presupposes the knowledge and acceptance of the Terms and Conditions by the User.

Register and Products
To place an order, the User will have to register in advance, by filling in the form fields displayed on the website.

The  website is intended for users who wish to purchase branded products from the  website. Information on the essential characteristics of  ERRE Protect  products can be found at .Erre Protect reserves the right to change, at any time, the information, product offer, prices, promotions and commercial conditions, presented in the

After accessing the website and accessing your personal account, the User may proceed to the online purchase of products of the brands in the  ERRE Protect  marketplace, and must fill in all the requested data.

The User will be informed of the status of his purchase by receiving an email with respect to the order confirmation. The order of the User will be delivered by the logistic operator to the address indicated in the registration process.

The invoice for the purchase will be sent by email following the message regarding the order confirmation.  ERRE Protect  reserves the right not to accept any orders or cancel orders already confirmed for products for which there is no stock, in which case ERRE Protect  will inform the User of this fact and will reimburse the amount received.

All prices for the products of the brands indicated on  include Value Added Tax, at the legal rate in force in the country of origin (Portugal), for Portugal and the European Union.

Payment and Security
Purchases made on the  website are secure, we use a server certificate – also known as a digital certificate – that secures our identity, as well as Secure Sockets Layer (SSL) encryption Data transmission.

It is a standard technology for this purpose, as it is among the most assured technologies currently available for e-commerce.When you choose the PayPal payment method, you will be redirected to the PayPal page where you must enter your credit card number and the expiration date.

On this PayPal page, you must authenticate and validate the payment. You will then return to this page to complete your purchase.

For more information go to about PayPal payments.You can also choose the means of payment by means of ATM reference, made in an ATM box near you or your homebanking.

All purchases, after being made, have a payment deadline that depends on the payment method selected. If it exceeds the limit for payment, the validity of the purchase is not guaranteed.

ERRE Protect will send orders from Monday to Friday, except holidays and on the days and in days and schedules used by the logistics company, to the address indicated by the User at the time of order confirmation.

ERRE Protect undertakes to fulfill the order, between the 3 days after payment and up to a maximum period of 5 days from the day of validation of the payment. The delivery is done to:

  • Portugal, mainland, and Spain, delivery is made within 5 business days after shipment.
  • Madeira and Azores Island, between 5 and 7  business days after shipment.
  • Remaining countries within 5 to 7  business days after shipment.
Please emails us at
ERRE Protect will make every effort to make the colours of the products that appear on  as accurate and real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.
Exclusion and Limitation of Liability 
ERRE Protect does not guarantee the permanent availability of the service at  and, in particular, will not be liable for damages, resulting directly or indirectly, from the use or impossibility of using, for any reason, said website , in particular in the case of unavailability of access, technical problems or errors in the telematic networks of data transfer, external intrusion or presence of computer viruses, nor assume any responsibility for technical problems that may occur in computer equipment used during the internet connection through said website.

Modification of Terms and Conditions
ERRE Protect reserves the right to change, at any time, these Terms and Conditions, after notification, considering it made through the publication on the  website.

ERRE Protect reserves the right to modify the content of the website (prices and photos, for example) at any time, without prior notice and at its discretion.

Any modification made, will take effect on the date of its publication.

Terms and conditions regulate the engagement between ERRE Protect and the client, with respect to the purchases of the products made through this website.

The customer can browse the website, but in order to access the sales service, it will be necessary to have the demanded requirements to enter into legally binding contracts, in accordance with Portuguese and Community Law. You should have in your possession a valid email address and data from a bank account or data from a PayPal account. For the customer to place an order, it will be mandatory to fill in all the necessary data and to accept the terms and conditions mentioned above. Until the moment the order is finalized, the customer can, at any moment, change all the data related to his request.